Global Business Services (GBS) Advisory
Our end-to-end GBS advisory services help companies design, build, and optimize world-class shared services and outsourcing models. We guide you through every stage of the evolution, ensuring your support functions are scalable, cost-effective, and aligned with your global growth.
Implementation & Transition
Before moving any operations, we thoroughly evaluate your current state, market options, and financial viability to build a bulletproof business case.
- Feasibility & Business Case: Conducting comprehensive feasibility assessments and financial modeling.
- Sourcing & Location Assessment: Analyzing the best delivery footprints, talent pools, and choosing between in-house (captive) vs. outsourced models.
- Sourcing Strategy & Growth: Reviewing service provider strategies, driving growth for outsourcing vendors, and supporting M&A target identification.
- Process & Scalability Identification: Pinpointing automation opportunities and evaluating support function readiness for rapid scaling.
- Target Operating Model (TOM): Designing robust, future-ready global operating models.
- Service Delivery & Management Design: Mapping out detailed service delivery workflows and structured service management frameworks.
- Governance & VMO Design: Creating the architecture for your Vendor Management Office (VMO) to ensure tight contract governance.
- Financial Modeling: Designing fair and transparent chargeback and pricing models.
- Transition Management: Leading end-to-end GBS implementation, program management, and cultural change.
- Build-Operate-Transfer (BOT): Delivering full insourcing, re-insourcing, and establishing shared services centers from scratch.
- Provider Selection & Deal Pursuit: Managing vendor selection, assisting with deal pursuit, and handling complex contract migrations.
- Niche Centers of Excellence (COE): Designing, implementing, and stabilizing specialized managed services.
- Performance & Cost Optimization: Benchmarking operating models, performance metrics, and operational costs against industry standards.
- Maturity & Health Diagnostics: Conducting maturity assessments, value assurance checks, and contract end-of-term support.
- Financial Impact & Productivity: Driving workforce productivity management, price optimization, and sustainable EBITDA improvement.
- Value Delivery Framework: Implementing systems to measure and improve both actual performance and business stakeholders' perception of GBS value.
We don't just advise — we actively manage the transition to minimize operational risk and prevent business disruption.
We architect the future state of your organization, defining exactly how people, processes, and technologies will interact.
Once your GBS structure is live, we continuously drive efficiencies, reduce costs, and maximize the value delivered to the business.
